【www.feic31.com--新概念英语】
gordon: hey buddy, your english is improving by leaps and bounds.
molly: your english is not so shabby either.
gordon: thanks for the compliment.
molly: one compliment deserves another.
gordon: you praise me, so i praise you, right?
molly: that is correct. and today i will help you review and you will return the favor and help me review. is that cool with you?
gordon: of course, anything for you. when do we kick it off and begin?
molly: asap.
戈登：嘿，伙计，你的英语正在突飞猛进啊。
莫莉：你的英语也不是那么肤浅。
戈登：承蒙夸奖。
莫莉：咱们礼尚往来，互相夸奖。
戈登：你夸奖了我，所以我也夸夸你，对吗？
莫莉：没错。今天我将帮你复习，作为回报，你也帮我复习吧。这样好吗？
戈登：当然，随你。什么时候我们开始呢？
莫莉：越快越好。
new words 生词
1) accept （接受，承认）: admit, recognize
we gladly accept cash and checks, but we don't accept credit cards.
我们很高兴接受现金和支票，但是我们不接受信用卡。
2) charge card （信用卡）: credit card, bankcard
i would like to charge this purchase on my charge card.
我想从我的信用卡上支付这笔购买费用。
3) check （支票）: a bank note
hold on one moment and i will write you a check. the check is in the mail.
请等一会儿，我来给你开一张银行支票。支票装在信封里。
4) satisfactory （满意的）: good enough
ok, so your son's grades were satisfactory--not great, but good enough.
你儿子的成绩虽然不是特别地突出，但也令人满意。
5) vegetarian （素食主义着，食素者）: someone who doesn't eat meat
my mom made us an all-vegetable meal, because my sister is a vegetarian.
我妈妈给我们做了一顿全素的饭菜，因为我妹妹不吃肉。
lessons 课文
not everyone will go abroad, but most people will have an opportunity to call an english speaking person or company. for this reason, everyone should have good english telephone skills.
booking reservations by phone: many different kinds of reservations will use similar questions on the phone. the following are some of the most asked questions and examples of answers. as always, it is best to answer in complete sentences.
1) a. how many in your party?
b. there will be three of us.
2) a. how will you pay? cash, check or charge?
b. i would like to pay by check. where should i send the check?
3) a. when will you need your reservation for?
b. i will need my reservation for friday the 18th of may.
4) a. do you have any special needs?
b. yes, i need vegetarian meals.
5) a. smoking or non-smoking section?
b. of course non-smoking section, please.
6) a. what name shall i put the reservation under?
b. please put the reservation under rodman, dennis rodman.
不是每个人都需要出国，但是大多数的人都有机会打电话给一个讲英语的人或者公司。因此，每个人都需要具备良好的电话英语技巧。
电话订票：虽然订票的种类很多，但是电话定订票的方式和所用的语言却大都相似。以下是电话订票时最常见的问与答。一直以来，对话尽量用完整的句子来答复对方。
1) a: 请问将有多少人？
b: 包括我三个人。
2) a: 请问你将采用何种支付方式？
b: 我想用支票的方式支付，我应该把支票寄到哪里？
3) a: 你需要预订什么时候？
b: 我需要预订5月18日星期五这天的？
4) a: 你有什么需求吗？
b: 是的，需要全素的食物。
5) a: 吸烟区还是非吸烟区？
b: 当然，请帮我预订非吸烟区的座位。
6) a: 请问我能知道你的姓名吗？
b: 请在预订一栏注明我的名字是罗德曼，丹尼斯·罗德曼。
dialogue 对话
airline reservations: 预订机票
molly: hello, canadian airlines, how may i help you?
gordon: i'd like to book a ticket to nyc.
molly: when would you like to fly?
gordon: asap.
molly: we have a flight tomorrow at 10 am, is that satisfactory?
gordon: of course. that would be fine.
molly: how many in your party?
gordon: just me this time.
molly: what class will you fly? first class? business class? or economy class?
gordon: business class will be fine.
molly: would you like the vegetarian meal?
gordon: no thanks, i like to eat meat.
molly： smoking or non?
gordon: non-smoking, of course.
molly: round-trip or one way?
gordon: i would like to book a round-trip ticket.
molly: when would you like to return?
gordon: how about saturday the 11th?
molly: sorry to say, that day is all booked up. can i book you for sunday the 12th?
gordon: that will be fine.
molly: how will you pay, cash or charge?
gordon: i would like to pay by check.
molly: i am sorry, we do not accept checks.
gordon: i'll pay by charge card then.
molly: great. what name shall i put the reservation under?
gordon: mr. gordon alexander.
molly: you are all set, mr. alexander.
gordon: thanks a bunch.
molly: my pleasure.
莫莉：你好，这里是联合航空公司，我能帮你做什么吗?
戈登：你好，我需要预订一张到纽约的机票。
莫莉：您想订什么时候的机票?
戈登：越快越好。
莫莉：我们在明天上午10点种有一个航班，你觉得这个时间可以吗？
戈登：当然，太好了。
莫莉：您需要订几张机票？
戈登：这次就一张。
莫莉：您需要哪个级别的舱位？头等舱？商务舱还是经济舱？
戈登：商务舱就可以了。
莫莉：你需要素食吗？
戈登：不，我不是素食者。
莫莉：吸烟区还是无烟区？
戈登：当然是无烟区。
莫莉：单程还是往返？
戈登：我需要一张往返机票。
莫莉：你需要何时回来？
戈登：11号星期六返回。
莫莉：很抱歉，11号的返程机票都已经订满了，您觉得12号星期日的返程机票如何？
戈登：也可以。
莫莉：你希望什么支付方式？现金或信用卡？
戈登：我想用支票支付？
莫莉：很抱歉，我们不接受支票的支付方式。
戈登：那么我用信用卡支付吧。
莫莉：好的，那么我在预订这一栏里填谁的名字好呢？
戈登：戈登·亚力山大先生。
莫莉：都好了，戈登·亚力山大先生。
戈登：多谢你。
莫莉：不客气。
new words（生词)
1) etiquette （礼节）: good manners, customs
before you have a dinner date with a beautiful girl, you should learn some eating etiquette.
在你与一个漂亮女孩约会之前，你应该学习了解一些进餐时的礼节。
2) hang up （放下电话）: put down the telephone receiver
always say goodbye before you hang up the phone.
别忘了在挂断电话之前要与对方说再见。
3) mega （大的，超大的，超级的）: really big, huge, super
madonna is a mega-star.
麦当娜是个超级明星。
4) prohibit （阻止）: don't let, stop
the law in the usa prohibits you from drinking beer until you are 21 years old.
美国的法律禁止不满21岁的年轻人喝酒。
5) receiver （听筒）: the part of the phone that you talk into
please talk clearly into the receiver.
请对着听筒用清晰的声音说话。
lesson: 课文
1) never pick up (answer) the phone and say, "what?" "yeah?" or "ok?" this is what a rude dude would do. try being polite and saying, "hello, bob speaking, how may i help you?"
2) never hang up the receiver without saying goodbye in a polite way. like this, "hope to talk to you again soon, bye." or "bye for now." or " "it was so nice talking to you, bye!"
3) if you have to ask someone his or her name over the phone, use the following ways!
a) pardon me, may i ask who's calling? (the most polite way)
b) may i have your name, sir? (also good)
c) excuse me, mam, can you tell me your name please? (satisfactory)
4) note: people who use their mobile phones in restaurants, movie theaters or in english classes are mega-rude dudes! proper phone etiquette prohibits this.
1) 在拿起电话的时候永远也不要说诸如“什么？”“怎么了？”或者“好吗？”之类的话。 这样说话在职场上是不礼貌的。要尽量婉转礼貌地说话，如“你好，我是鲍勃，我能为您做什么吗？”
2) 在没有对对方礼貌地说再见之前，不要挂上电话。礼貌的说法如“希望不久的将来能有机会再跟您交谈，再见”或者“先再见了”或者“很高兴有机会与您交谈，再见”。
3) 如果你在电话上需要问询对方的姓名，只可以用下面的话问：a) 很抱歉，我可以知道您的姓名吗？（最有礼貌的方式）
b) 先生，可以告诉我您的名字吗？ （同样可以）
c) 对不起，夫人，您能告诉我您的姓名吗？（令人满意的一种）
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